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Bank of America Mailing Address, Contact Info, Emails

Bank of America Corporate Center

100 N. Tryon St.
Charlotte, NC 28255
Main Number for Loss Mitigation - 704-386-5681
Fax: 1-704-386-6699

LoanSafe Number for Members: 1.800.846.2222

Home Retention Team in the Loss Mitigation Dept; 716-635-7255

Number is for loss mitigation on second mortgages: 800 936 6362

HELOC Loss Mit Dept: 800-621-1044

Settle your loan mod/settle your account: 800-936-6362

Loan Mod Fax: 336-805-9566 (They are located in the corp office in N. Carolina)

Permanent Loan Modification Paperwork Mailing Address:

BAC Home Loans Servicing, LP
Attn: Home Retention Division
100 Beecham Drive Suite 104
Pittsburgh PA 15205

Or

BAC Home Loans Servicing, LP
390 Interlocken Crescent, Suite 310
Broomfield CO 80021

This address is for a subcontractor (Home Retention Services, Inc. - aka: Stewart Title) that's handling some of the trial period loan modifications:

Home Retention Group
9700 Bissonnet Street
Suite 1500
Houston, TX 77036

Executives, Negotiator Contacts:

Barbara Desoer | President Home Loans and Insurance(AKA OOP)
barbara.j.desoer@bankofamerica.com

Mailing to OOP:

Office of the Chairman - Attn: Barbara j. Desoer
Home Retention Division
Bank of America
LA-LM ADMIN PL
450 American St.
M/S CA6-921-01-09
Simi Valley, CA 93065

Melissa A. Henderson (Negotiator) | Senior Operations Analyst
Office Of The Chairman – Home Retention Division
Bank Of America
LA-LM ADMIN PL
800-405-0078 x 3057 Office
866-619-4249 Fax
450 AMERICAN ST
Mail Stop: CA6-921-01-09
Simi Valley, CA 93065
melissa.a.henderson@bankofamerica.com

Melissa Russell | Customer Advocate Office of the Chairman
(800)669-2443 extension 2809
melissa.d.russell@bankofamerica.com


Crystal R. Peterson Customer Advocate | Office of the CEO and President
email: crystal.peterson@bankofamerica.com
Direct# 336-805-3126

Dan Frahm | VP Corporate Communications | CA
dan.b.frahm@bankofamerica.com
818-225-4843

Michael Drawdy | Senior VP Home Retention | CA
michael.drawdy@bankofamerica.com
805-520-5726

Bank of America Office of the Chairman & CEO | CA
800-669-2443 x2773

Stephen Fitzgerald | Office of the Chairman & CEO, Mgr

Brandie Gedang | Office of the Chairman & CEO
brandie.gedang@bankofamerica.com

Natalia Guerrero | Office of the Chairman & CEO | CA
natalia.guerrero@bankofamerica.com
818-316-8038

Tanisha Hamilton | Office of the Chairman & CEO

Amy Harp | Office of the Chairman & CEO, Mgr

Amy Moore | Office of the Chairman & CEO | CA
800-601-2522 x3949

Jimmy Munoz | Office of the Chairman & CEO, Team Mgr | CA
jimmy.munoz@bankofamerica.com
800-601-2522 x5514 | 661-951-5514

Pam Preciado | Office of the Chairman & CEO | CA
pamela.preciado@bankofamerica.com

Debbie Smith | Office of the Chairman & CEO | CA
deborah3.smith@bankofamerica.com
800-601-2522 x3261

Irene Tapia | Office of the Chairman & CEO | NC
irene.tapia@bankofamerica.com
704-386-5687 | 626-584-2309

Theresa Cantwell | Home Retention Divison
866-788-8495 x8283

Yvonne Custano | Risk Operations Team Mgr | CA
yvonne.castano@bankofamerica.com
805-577-3903

Jim Emmerich | National Customer Experience Executive |

Alta Erickson | Executive Assistant | CA
818-225-3739

Carlos Escobar | VIP Negotiator | CA
carlos.marcelo.escobar@bankofamerica.com
800-405-0078 x3912

Zach Harrod | Risk Operations Mgr Home Retention CS | CA
zachery.harrod@bankofamerica.com
800-405-0078 x5343

Sandra Isidro | VP Customer Service
sandra.isidro@bankofamerica.com
800-405-0078 x3997

Justine Levine | VIP Negotiator | CA
jlevine2@bankofamerica.com
800-405-0078 x7374

Kim Lowe | Assistant to Mike Drawdy (SVP Home Retention) | CA
kim.lowe@bankofamerica.com
805-520-5726
Comments: At times could be helpful, but mostly b*t*hy.


Brian Moynihan | President & CEO | CA
brian.t.moynihan@bankofamerica.com

Tim Nicholson | Senior VP | CA
661-951-5100 x5200

Erick Odiambo | Negotiator | TX
erick.odhiambo@bankofamerica.com
866-788-8495 x2386

Shaun Orr | Negotiator
shaun.orr@bankofamerica.com
800-601-2522 x8567

Loretta Pillado | Officially: Assistant VP Home Retention | CA
Real Title: Queen of BS
loretta.pillado@bankofamerica.com
800-405-0078 x3066 | 805-577-3066


Ken Scheller | Senior Vice President Home Retention | TX
ken.scheller@bankofamerica.com
972-781-3340

Jacquelyn Sessions | Processing Mgr | TX
jacquelyn.sessions@bankofamerica.com
972-498-2557

Matt Skoglund | Managing Director, Customer Contact | TX
972-526-3705

Matt Vernon | Short Sale & REO Executive | CA
matthew.j.vernon@bankofamerica.com
818-225-3110

Daniel Whitehead | Assistant VP Risk Operations | CA
daniel.whitehead@bankofamerica.com
800-405-0078 | 805-955-7450

Here’s some FHA Negotiators numbers:

Minerva Roman (972) 498-6485
minerva.roman@bankofamerica.com

Jeremy Roberts (972) 498-6701
jeremy.roberts@bankofamerica.com
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Bank of America Mailing Address, Contact Info, Emails

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